--- title: "AI Agents" date: 2026-06-08 author: "Staff" --- # AI Agents [Home](https://dazos.com) / 404 Error: page not found # Meet Your New AI Admissions Rep: Works 24/7, Never Asks for PTO. Your admissions team, no matter how good they are, can’t be everywhere at once. Enter Dazos AI Agents: AI-powered voice and chat agents built specifically for behavioral health organization — and deeply integrated with [Dazos CRM](https://dazos.com/solutions/crm/). Each agent works the way your best admissions rep would: collecting information, qualifying leads, engaging prospects, and routing everything directly into your pipeline to admit. No missed calls. No lost opportunities. No manual handoff. [ Book a Demo ](#book-a-demo) ![](https://dazos.com/wp-content/uploads/2026/06/Agents-AI-Hero.png) ## The Problem No Staffing Solution Has Been Able to Solve Call centers are never perfectly staffed. Volume spikes, weekends run lean, reps call off. Leads slip through — and those aren’t just missed revenue. They’re people in crisis who didn’t get help. One operator fields 12,000 inquiries a month. Even with a full admissions team and a seven-figure marketing budget, they missed 10% of leads. On understaffed weekends, that number climbed to 20–30%. You paid to get that person to call. When no one answers, they don’t leave a message — they move on to the next facility in their Google results. **Dazos AI Agents make sure that never happens.** ![AI agents at Dazos.](https://dazos.com/wp-content/uploads/2026/06/Dazos-Agents-AI.png) ## The Handoff Is Where AI Usually Breaks. Not Here. Most AI captures the call, then drops the lead into a voicemail or an inbox — one more thing for your team to dig up and re-key. By the time anyone follows up, the prospect has moved on. Dazos Agents live inside Dazos CRM, so the handoff is built in. Every lead, qualification, and completed assessment flows straight into the CRM — insurance, callback preferences, substance history, emergency contacts — all auto-populated and ready. No re-entry. No searching. The real difference is what happens the moment a prospect is ready to talk. **You decide how each agent hands off.** Live transfer or scheduled callback — set it per agent, per facility, per workflow. --- **Before a live transfer, the agent checks.** It pings your admissions team right in the CRM — “Are you available to take a live transfer?” — and only routes the call when a rep says yes. --- **When no one’s available, nothing drops.** The agent schedules the callback, creates the follow-up task, and alerts your team — so the lead is sitting in a prioritized queue, not lost to a missed connection. This is the part no other behavioral health CRM can do. The agents and the CRM aren’t bolted together — they’re one system. The handoff between your AI and your people just works. ## The Dazos AI Agents Five AI agents. One integrated platform. All built by behavioral health operators, for behavioral health operators. iConnect iScreen iRecover iAssist iDirect Dazos Agents iConnect Admissions Agent ### iConnect — Answer Every Call. Qualify Every Lead. Your admissions team is your life-saving center. When someone calls looking for help, they’re not going to leave a message and wait. iConnect sits inside your call queue like an additional rep — stepping in within 20 seconds any time your team is busy or unavailable, and taking over completely for after-hours coverage. It introduces your program, qualifies the caller, collects insurance information, notes what they’re struggling with, gets their callback number and emergency contact, and gives them the option to hold for a live rep or schedule a specific callback time. Everything it learns gets pushed directly into Dazos CRM — so when your team arrives in the morning, they don’t have a pile of missed calls to sort through. They have a prioritized queue with benefits, names, and context already loaded. **What it does:** - Answers overflow calls within 20 seconds during business hours - Handles all inbound calls after hours, nights, weekends, and holidays - Collects insurance information, substance history, callback preferences, and emergency contacts - Pushes complete lead records into Dazos CRM automatically - Enables revenue forecasting by insurance coverage before a rep ever dials back - Handles 1,000+ simultaneous calls — no volume spike goes unmanaged Operators using iConnect have seen close to 9–10 new admissions per month from first-time callers who would have previously gone unanswered. At an average patient revenue of $12,000, that’s over $100,000 in recovered revenue monthly — from calls that were already coming in. Dazos Agents iScreen Pre-Assessment Agent ### iScreen — Free Your Best Reps for What They Do Best. A pre-assessment is 100+ questions. It takes at least 20 minutes. And it’s almost entirely data collection — the same information, gathered the same way, every single time. When you have your best admissions rep walking through a pre-assessment, they’re not building a relationship with a new prospect. They’re reading questions off a list. That’s a costly misuse of your most valuable resource. iScreen automates that intake process completely — available 24/7, fully customizable per facility, and consistent every single time. The AI gathers the data, the completed assessment goes to your admissions manager and clinical team for review, and they come back with two questions instead of 100. Clients get into the right level of care faster. Your team spends their time on what actually moves admissions. **What it does:** - Automates customizable pre-assessments around the clock - Adapts to each facility’s specific workflows and clinical requirements - Pushes completed assessments into Dazos CRM for immediate review - Eliminates scheduling friction for hospital referrals and alumni re-admissions - Saves high-volume operators hours of staff time per month at full deployment For organizations doing hundreds of pre-assessments a month at 20 minutes each, the math is simple: automating even half of them saves a lot of labor hours — and puts your reps back on the phones where they belong. Dazos Agents iRecover Missed Opportunity Agent ### iRecover — The Leads You Paid For Are Still in Your Pipeline. Not everyone who calls on Monday is ready to admit by Friday. Life gets in the way. They go back to using. They get scared. They went quiet — and after two weeks of unanswered outbound calls from your reps, the lead gets moved to “lost” and everyone moves on. But you know that person has benefits. You know they need help. You paid to acquire that lead. And they’re still in your CRM, sitting there. iRecover works those leads automatically — running in the background, making outbound calls through 30/60/90-day lookback windows, re-engaging qualified prospects your team hasn’t been able to reach. When someone picks up and re-engages, the agent immediately creates a new opportunity in Dazos CRM and triggers a task for a rep to follow up right away. **What it does:** - Pulls qualified, unconverted leads from Dazos CRM on customizable cadences - Makes outbound AI calls to warm them back up - Creates new leads and opportunities in Dazos the moment re-engagement happens - Runs consistently — no dependency on rep availability or inbound call volume - Generates new admissions every month from leads previously classified as lost Your reps don’t like cold outbound dialing. The AI has no problem with it. And every re-engagement it surfaces is revenue that your marketing spend already generated — just never collected. Dazos Agents iAssist Web Chat Agent ### iAssist — Meet Prospects Where They Are. Most behavioral health websites have a chat widget in the corner that nobody responds to. Admissions reps view web chat as a low-converting distraction. So leads that come in through chat either wait hours for a response or get routed to an auto-reply that tells them to call. But some people don’t want to call. They’re doing research. They’re not ready to say the words out loud yet. They want to find answers on their own terms — and if your website can’t give them what they need, they’ll find a competitor that will. iAssist is not a chatbot. It’s a conversational AI that has read every page of your website and holds a complete knowledge base of your programs, services, insurance acceptance, and locations. When a visitor asks a question, it doesn’t point them to a page — it surfaces the exact answer, pops in the relevant video or link right inside the chat window, and continues the conversation without losing them. **What it does:** - Conversational AI trained on your entire website — not a decision-tree chatbot - Answers questions instantly, surfaces relevant content, and keeps the conversation moving - Qualifies insurance and runs full pre-assessments directly in the chat window - Pushes lead data and marketing source attribution into Dazos CRM - Captures the segment of your audience that researches online and never wants to call One operator with a 1,000+ page website surfaced15 people per month filling out a buried pre-assessment form — with a 50% admission rate. The Web Navigator makes that experience available to every visitor, on every page, at any time of day. Dazos Agents iDirect IVR Agent ### iDirect — Stop Routing Non-Lead Traffic Through Your Admissions Room. As your organization grows, every phone number eventually rolls to the admissions room. UPS calling about a delivery. A family looking for their loved one. HR inquiries. Billing questions.None of these belong in your admissions queue — but your reps answer them anyway, because they answer the phone. Every minute your team spends routing misdirected calls is a minute they’re not talking to a prospect. Worse, the families who call multiple times trying to reach their loved one — and keep ending up back in the admissions queue — leave frustrated. That’s a patient experience problem and a family engagement problem at the same time. iDirect replaces the old “press 1 for, press 2 for” experience with natural conversation. Callers speak normally, the AI understands what they need, and routes them directly to the right location, department, or person — at scale across multiple locations and all of your contacts. It sends notifications to the right team, tracks where calls are going, and lets you optimize the flow over time. **What it does:** - Replaces button-press IVR trees with natural conversation - Routes calls correctly across multi-location enterprise organizations - Frees your admissions team to focus exclusively on admissions - Reduces family frustration and improves patient experience during treatment - Scales from a small single location facility to large orgs with multiple locations and - hundreds of contacts ## With AI Agents, Everything Connects. Nothing Gets Lost. Each Dazos AI Agent is powerful on its own. Together, they form a closed loop — every call answered, every lead qualified, every prospect followed up with, every website visitor engaged, every phone tree navigated — with all of it flowing automatically into Dazos CRM. Your admissions dashboard shows the leads that came in overnight. Which ones have strong benefits. Which pre-assessments are ready for clinical review. Which lost opportunities just re-engaged. What your web traffic is asking about. And exactly where each admission came from — so every marketing dollar can be measured and optimized. ![](https://dazos.com/wp-content/uploads/2026/06/ai-agents.png) This is the integration advantage that no other CRM in behavioral health can offer. We built it together, maintain it together, and make it better constantly. You don’t have to choose between AI that works and a CRM that tracks it. With Dazos, you get both. ## Frequently Asked Questions About AI Agents Will AI agents replace my admissions team? No. This gives your admissions team more qualified leads to work. The AI answers the calls your team physically can’t: nights, weekends, lunch breaks, high-volume spikes. Every missed call is a missed admission. Dazos Agents make sure your team spends their time on the high-value conversations that require a human, not on calls that went unanswered. Do I need AI agents if I already have a chat widget on our site? Traditional chatbots are decision trees — rigid, frustrating, and low-converting. iAssist is conversational AI agent trained on your entire website. It qualifies insurance, runs pre-assessments, and pushes data into your CRM. It’s a different category entirely. Are AI agents HIPAA compliant? Dazos AI Agents are fully HIPAA compliant. All calls are recorded and transcribed with complete audit trails. The platform was built specifically for behavioral health — compliance is foundational, not an afterthought. Are AI agents complex to manage? You’ll never touch the AI. We handle all setup, QA, updates, and model training. Zero overhead on your end — it’s a fully managed service, not software your team has to learn.