Harmony Health Group, a leading provider of detox, residential treatment, and mental health services, has seen significant growth and improved efficiency since implementing the Dazos platform. This blog post dives into their success story, highlighting the challenges they faced and how Dazos helped them overcome them.
Before Dazos, Harmony, like many healthcare organizations, relied on Salesforce, a powerful but complex CRM system.The high cost and specialized knowledge required for full implementation were major hurdles. Harmony's VP of Admissions and Growth Strategy, Mike Colasuonno, pinpoints a crucial pain point: making informed placement decisions for clients to maximize revenue. Harmony needed a system that could analyze data across various locations to ensure optimal client placement based on reimbursement rates.
This need for a user-friendly, data-driven system led to the creation of Dazos. Mike and his team at Harmony were instrumental in beta testing and shaping the platform from the ground up. Dazos IQ addressed the placement challenge head-on, resulting in a 15% increase in average daily rate (ADR) within a year of implementation.
Harmony didn't stop there. They collaborated as a team to develop a custom CRM that addressed their specific needs. This user-friendly system streamlined data organization, improved lead follow-up, and provided insights into facility performance through staff KPIs and outcomes tracking.
The true magic lies in Dazos' integrated nature. CRM data seamlessly connects with billing data in Dazos IQ, allowing Harmony to run insightful reports. They can track ROI, average time to payment, and identify any billing or utilization review bottlenecks. The platform integrates with their third-party biller as well, eliminating data duplication with iVerify.
Harmony has experienced a range of positive outcomes since adopting Dazos:
Mike Colasuonno concludes by emphasizing the uniqueness of Dazos:
"This is a tool that comes out-of-the-box in a way that was built by bh professionals for bh professionals." Dazos caters specifically to the needs of behavioral health organizations, offering a user-friendly platform that empowers admissions teams, operators, and everyone in between."
Mike Colasuonno, VP of Admissions & Growth Strategy
Harmony Healthgroup's success story is a testament to the power of Dazos. By providing a data-driven, integrated platform built for behavioral health professionals, Dazos helps organizations achieve growth, improve efficiency, and ultimately, deliver better care.
Want to see how Dazos can achieve growth in your organization? Schedule a demo today!
Choosing the right software platform is crucial for any organization, but for behavioral health facilities, it can feel like there aren't many options designed specifically for your needs. While Salesforce is a well-known industry giant often considered the default choice, its broad-spectrum approach means significant customization and investment are required to adapt it to the behavioral health space. In contrast, Dazos is a specialized platform built exclusively for behavioral health organizations. Let’s explore why Dazos could be the key to streamlining operations and improving outcomes for behavioral health compared to Salesforce.
Dazos isn't just another CRM (Customer Relationship Management) platform re-skinned for behavioral health. It was created from the ground up by individuals with deep experience in the industry. They understand the unique challenges you face, from admissions and marketing to revenue cycle management. This translates into features and workflows that seamlessly align with your daily operations. No more adapting a generic system to fit a complex specialty.
Dazos wasn't just built for behavioral health, it was built with behavioral health. During its beta testing phase, Dazos enlisted the expertise of every facet of a behavioral health organization. Business development reps, alumni relations, admissions staff – all provided valuable feedback that shaped the platform's functionality. This ensures Dazos addresses the specific pain points of each team within your organization.
Salesforce is a powerful, customizable platform. But that power comes at a cost. You'll likely need to invest significant time and resources in customizing Salesforce to meet the specific needs of your behavioral health organization. This translates to hefty development fees and ongoing maintenance. Dazos, on the other hand, is designed to be an out-of-the-box solution. It comes pre-loaded with features and workflows specifically tailored to behavioral health, eliminating the need for expensive customization.
Let's face it, budgets are tight in the behavioral health field. Dazos understands this, and their pricing reflects that.Compared to Salesforce, Dazos offers a more cost-effective solution. You get the functionality you need without breaking the bank.
Dazos is built for behavioral health, by behavioral health professionals. It offers a comprehensive, out-of-the-box solution at a competitive price.
Remember, the right platform can make a world of difference in your efficiency and bottom line. Choose a solution built specifically to address the unique needs of your behavioral health organization.
Ready to see the difference? Book a demo today!
Electronic Medical Records (EMRs) have become a cornerstone for managing patient data. While EMRs have streamlined documentation and information sharing for many specialties, their limitations become particularly evident in the realm of behavioral health. Traditional EMRs often lack the finesse required to cater to the complexities of mental health and addiction treatment. This is where specialized Behavioral Health Technology Platforms (BHTP) step in, offering a powerful suite of tools that go beyond the capabilities of EMRs.
EMRs were primarily designed for physical health and often struggle to effectively capture the nuances of behavioral health. Some key limitations include:
Specialized behavioral health technology tools address these shortcomings and offer a comprehensive solution for behavioral health facilities. Here's how behavioral health technology platforms go beyond EMRs:
It’s no secret that every second counts when it comes to behavioral health admissions. Due to this, it’s important that organizations have a seamless, automated process to manage the admissions process. Platforms like Dazos streamline the intake process, ensuring potential patients are quickly connected with the right care. This translates to increased conversions and a steady influx of patients seeking treatment.
Prioritizing alumni engagement is equally important. Studies show that ongoing support after treatment completion significantly reduces the risk of relapse. Behavioral health technology facilitates communication with alumni, offering them the resources and support they need to maintain their recovery journey.
Behavioral health technology platforms empower providers in several ways:
Specialized behavioral health technology tools offer a paradigm shift in behavioral healthcare. By moving beyond the limitations of traditional EMRs, BHTP provide a comprehensive ecosystem that empowers providers, improves patient care, and fosters positive outcomes.
Platforms like Dazos are at the forefront of this revolution, offering a suite of behavioral health technology tools that cater specifically to the needs of behavioral health facilities. By embracing specialized behavioral health tech, facilities can streamline operations, enhance clinical decision-making, and ultimately deliver the highest quality of care to their patients. This shift towards data-driven,patient-centric care paves the way for a brighter future in behavioral health, where technology serves as a powerful tool for healing and recovery.
Pathways Recovery Centers, a Midwest leader in addiction treatment centers offering detox through outpatient programs, understands the importance of streamlining operations to focus on what matters most: patient care. But managing multiple platforms for admissions, outreach, billing, and alumni relations was proving to be a disjointed and time-consuming effort. Enter Dazos, a HIPAA-compliant platform that promised to consolidate everything under one roof.
Drew LaBoon, Director of Operations at Pathways, found himself juggling a staggering four different platforms, leading to wasted time and information silos. Dazos offered a welcome solution: a user-friendly platform that could handle everything from capturing leads to verifying insurance benefits. No more third-party billers or manual data entry – Dazos promised a one-stop shop for all their needs.
The results were immediate. Verification of benefits, a process that used to take hours, now took a mere five seconds. Admissions that previously stretched over days were completed within hours.
Pathways wasn't just impressed by Dazos' efficiency; they were also captivated by its customizability. The dashboard provided real-time insights into team activity and outcomes, allowing Drew to keep a pulse on the entire operation. The admissions team, in particular, raved about the seamless integration with their EMR system, a feature Drew highlighted as a game-changer.
Pathways' success story extends beyond streamlined operations. Traditionally, tracking alumni and preventing relapses proved challenging. They relied on social media groups, a method Drew readily admitted as "ineffective." Dazos provided a powerful solution: a platform to stay connected with alumni and identify potential relapses early on. This proactive approach significantly reduced admission costs, which previously hovered around $3k-$5k per raw admission.
Perhaps the most impactful outcome of implementing Dazos was the dramatic increase in readmission rates. By effectively engaging with alumni and identifying potential relapses early, Pathways was able to intervene. This not only saved the center significant costs but, more importantly, played a crucial role in the overall well-being of their patients.
Pathways Recovery Centers' story is a testament to the power of technology in revolutionizing addiction treatment. Dazos' HIPAA-compliant platform not only streamlined operations and boosted efficiency but also empowered Pathways to forge stronger connections with their alumni, ultimately leading to better patient outcomes. With Dazos by their side, Pathways Recovery Centers can confidently focus on their core mission: guiding individuals on the path to lasting recovery.
Atlas Healthcare Group, a leading behavioral healthcare provider in Los Angeles, California, faced challenges managing patient inquiries and admissions with their old CRM system. Their previous system lacked features crucial for behavioral healthcare and caused integration headaches with their EMR and Google Ads. This led to delays, hindering their ability to act quickly on inquiries – a critical factor in the behavioral health field.
Atlas implemented Dazos CRM and Dazos IQ, a powerful data analysis tool, to streamline operations and unlock valuable insights, ultimately propelling their revenue and admissions. Dazos CRM offered a user-friendly interface with built-in features specifically designed for behavioral healthcare.This eliminated the need for extensive customization and ensured a smooth workflow.
How Dazos helped Atlas Healthcare Group:
Atlas Healthcare Group experienced significant benefits after implementing Dazos:
As Sam Epstein, COO of Atlas Healthcare Group, says, "Dazos is transformational for our industry. To have everything in one place, under one umbrella has been amazing. I’m happy with Dazos because it meets the needs of our organization, specifically because it was tailored for behavioral health.”
Contact Dazos today to see how we can help significantly increase admissions, revenue, and provide powerful insights into your business.
Feeling overwhelmed by the complexities of running a successful behavioral health organization? Juggling admissions, insurance verification, billing, marketing, and patient care can leave you and your team feeling stretched thin.But what if there was a single platform that could streamline these processes, empower your staff, and ultimately, allow you to focus on what matters most – delivering exceptional patient care?
Enter Dazos – your all-in-one solution for behavioral health organizations. Dazos goes beyond just software; it's a comprehensive platform designed to simplify operations and empower your team. Imagine a centralized hub that seamlessly integrates with your existing Electronic Medical Records (EMR) system, providing a unified experience for admissions, insurance verification, revenue cycle management (RCM), and data-driven marketing insights.
Let's dive deeper into how Dazos, with its powerful suite of features, can revolutionize your practice:
Say goodbye to the days of manual data entry and endless phone calls for insurance verification. Dazos CRM acts as your central nervous system, streamlining the admissions process for both you and your patients. It integrates seamlessly with your EMR, allowing you to capture patient information effortlessly.
The real magic happens with Dazos iVerify, an innovative feature built right into the CRM. Unlike traditional Verification of Benefits (VOB) processes that can be slow and cumbersome, iVerify instantly verifies insurance eligibility within seconds. No more switching between platforms or waiting on hold for updates – iVerify provides real-time information at your fingertips.
But iVerify doesn't stop there. It automates policy reverification, ensuring you always have the most up-to-date information. Additionally, iVerify provides revenue forecasts based on insurance coverage, empowering you to make data-driven admissions decisions and optimize billing right from the start.
Traditional billing systems often leave hidden revenue opportunities buried in a sea of data. Dazos IQ, powered by cutting-edge AI technology, goes far beyond basic claims analysis. It meticulously analyzes every claim line by line,identifying missed coding opportunities and potential underpayments that third-party billing companies might overlook.
Think of Dazos IQ as a tireless team of eagle-eyed auditors working tirelessly in the background, ensuring you capture every dollar you deserve. Dazos IQ's comprehensive analysis can uncover an additional 10-15% in revenue for your practice – a significant boost that translates into more resources for your patients and continued growth for your organization.
But Dazos IQ doesn't just focus on revenue recovery. It also streamlines workflows by automating tedious tasks like data entry and claim scrubbing. This frees up your valuable staff to focus on what truly matters – providing exceptional patient care. Dazos IQ empowers your team with real-time payor insights, allowing them to make informed decisions regarding admissions and ensure you receive prompt reimbursements.
Marketing your behavioral health practice can feel like a shot in the dark. You invest resources into various channels, but how do you know which ones are truly driving new patient admissions and generating revenue? Dazos Marketing Reports provides the missing piece of the puzzle.
Unlike traditional reports that simply track the number of admissions, Dazos Marketing Reports utilizes AI technology to analyze your marketing efforts alongside admissions data. This powerful combination unlocks a treasure trove of insights,revealing the true return on investment (ROI) of your marketing campaigns and referral partnerships.
Imagine knowing exactly which marketing channels are generating the highest revenue, not just the most leads. This empowers you to optimize your marketing spend like never before. Dazos empowers you to target the most relevant audience, build stronger relationships with referral partners, and ultimately, attract patients who are the perfect fit for your practice.
Dazos is more than just a collection of features; it's a comprehensive solution designed to empower your entire behavioral health team. With Dazos, you can:
Ready to take the first step towards a more streamlined and empowered practice? Explore Dazos today and discover how our all-in-one platform can revolutionize your behavioral health organization.
When it comes to managing customer relationships, a CRM (customer relationship management) system can be an invaluable tool. One of the most important features of the Dazos CRM system is its ability to track and manage leads and opportunities. We'll take a closer look at how leads and opportunities are created and managed in the Dazos CRM.
Creating Leads in a CRM System
Everything starts as a lead in a CRM system. A lead can be created manually by clicking the "Add Lead" button or by using the Dazos mobile app. Leads can also be created automatically via an integration with various VoIP platforms like CallTrackMetrics, CallRail, Vonage, RingCentral, Twilio, etc.
When a phone call comes in, a lead is automatically created, and all the necessary information is logged. This includes details like the caller's name and phone number, the time of the call, and the source of the call (e.g., Google organic tracking source).
The lead can then be accessed through the Dazos CRM system's lead module, where it can be updated with additional information as needed. Workflows can also be set up to create tasks for following up with leads that haven't been contacted yet.
Converting Leads to Opportunities
Once a lead has been fully qualified and engaged, it can be converted to an opportunity. To do this, all the required fields in the lead module must be completed. The opportunity can also be assigned a stage to indicate its progress in the sales pipeline, which can be customized according to the needs of the organization.
In addition to the lead and opportunity modules, the Dazos CRM system typically includes other modules such as the contact module, account module, and case module. These modules can be customized to suit the specific needs of the organization and its sales process.
Customizing the Dazos CRM System
Our CRM system is highly customizable, and the modules and workflows can be tailored to meet the unique needs of any organization, large or small. For example, fields can be added or removed from the lead and opportunity modules to ensure that the right information is being captured. Referral sources can also be added to the opportunity module, which can then be selected from a dropdown list.
Overall, the Dazos CRM system is an essential tool for managing customer relationships and tracking leads and opportunities. With its customizable modules and workflows, it can be tailored to meet the unique needs of any organization, streamlining the sales process and providing a comprehensive view of the organization's interactions with its customers.
